Requesting a Commission

You’ve found an artist whose work you love. You’ve checked to make sure your profile looks good. It’s time to request a commission.

How do I commission a piece on Easel?

  1. Complete Your Profile

    It’s important to know that Easel is a community that relies on trust. Complete your profile before you request a commission from an artist, so they can know a little bit about you when they confirm. Your profile should include a profile photo, location, and biography.

  2. Find the Right Artist

    When searching for an artist to commission, make sure to look at all of their work to get a good sense of their style. Read descriptions and review sizes, mediums, and subject matter to make sure the artist’s commission option is what you are looking for. You should always include any questions or ask for clarifications of anything in your commission requests.

  3. Request a Commission

    Artists have 72 hours to respond to commission requests, after which they can accept, modify, or decline a request. Any request that goes unanswered for 3 days will automatically expire. Once an artist accepts a commission request, you can pay for the piece, and the artist can begin creating your masterpiece!

How do I submit a commission request?

If you’re ready to commission a piece on Easel, you can send a commission request to the artist. If you’re unsure about any details of the commission option, you can include these questions in your request to the artist. To send a commission request,

  1. On a commission option, click Request Commission
  2. Review the commission details to make sure everything is correct.
  3. Wait for the artist’s response. The artist has 72 hours to reply, but most reply within a few hours.

If your request is accepted, you’ll be notified and directed to pay the commission amount in full. If the artist declines the request or doesn’t respond within 72 hours, the request will expire.

What should I include in my request?

When sending a commission request, include information on what you like about the artist’s work, a specific piece, or a specific detail. If you like the artist’s work but want a piece that is different from a commission option, such as a piece that is in a different size or in a different color scheme, let the artist know.

If you need your piece by a certain date, or want to get a piece for someone else as a gift, let the artist know. Additionally, include any pictures that may be relevant. Even if you think a detail is small, let the artist know so they can try to get a clear idea of what you want.

What do I do if there is no commission option for the type of piece I want?

Maybe you want a piece that is large enough to fill a wall, or in red hues to match a room. If you find an artist you like but no commission option that matches what you are looking for, just send a commission request with an existing commission option and explain what you are looking for. The artist can consider your request and send a modified commission option reflecting your request.

What do I do if there the artist I like has no commission options?

If you find an artist whose work you like, but they have no commission options, send an email to with their Easel profile URL and we will let them know.

How do I view and send messages?

Messaging on Easel starts when you make a commission request. Afterward, all messages related to that request will appear in My Commissions. To view or send a message,

  1. Go to My Commissions
  2. Click on a message thread to view old messages or send a new one

When you click on a message, you can view the conversation along with the following information:

If a message makes you feel uncomfortable or someone tries to get you to pay for a piece outside of Easel, let us know by sending an email to

Can I message an artist without requesting a commission?

No. All messages are done through commission requests. Keep in mind that you will not be charged for requesting a commission. In your commission request, you can ask artists about their work and your specific needs. If you want to ask them about commissioning a piece not currently available, choose the closes commission option and explain what you are looking for in your request.

Make sure to review the commission options before reaching out to clarify anything you need from an artist.

What should I do if I have not heard back from an artist about a commission request?

Most artists respond within a few hours. Keep in mind that you may be in different time zones or the artist may not have Internet access at the moment.

If an artist hasn't responded within 72 hours, your request will expire, and you can request a new commission from another artist.

How do I contact an artist who is completing a commission for me?

You should always use Easel’s messaging platform to communicate with the artist. Communicating through Easel ensures the protection of both parties in the rare case a problem arises. Any communication done outside of Easel is not protected by Easel’s Terms of Service.

After a delivery, you can send a message to the artist in the commission request thread if you have anything you need to follow up about.

How do I cancel a commission request?

As long as your commission hasn’t been paid for, you can cancel your commission. If you cancel after the commission has been accepted, your commission will be subject to the terms of Easel’s Cancellation Policy.

To cancel a pending commission request:

  1. Go to My Commissions
  2. Click the message for the commission you want to cancel
  3. Click Cancel Request

How much time does an artist have to respond to my commission request?

Artists have 72 hours to officially accept or decline commission requests. You'll be updated by email about the status of your request.

If an artist accepts your request, you have 72 hours to pay for the piece in full. If an artist declines your request or the request expires, you will not be charged.

What happens if my commission request is declined or expires?

If your commission request is declined by the artist or expires, meaning the artist didn’t respond within 72 hours, no charge is made for the commission and you’re free to commission another artist. We urge our artists to keep their calendars up to date and respond to requests in a timely manner. But, sometimes situations come up that prevent this from happening.

Why am I getting declined for a commission option that is available?

If your commission request is declined and the option appears to be available, the artist’s commission availability may not be up-to-date or they may not have the time to accept a new commission. We ask artists to keep their commissions up-to-date but sometimes mistakes happen.

Can I make changes to a pending commission request?

If the request hasn’t been accepted by the artist, you can ask for changes to the original request, with the updated commission details.

To change a pending commission request:

  1. Go to My Commissions
  2. Click the message for the commission you want to change
  3. Send a message to the artist with details about your changed request

Do I have to pay if my commission request isn't accepted by the artist?

No. If your commission request isn’t accepted by the artist or expires without a response, no payment is needed for the commission.

Can I view an artists’ work in person before I request a commission?

We encourage all buyers to complete their requests through our website and to use an artist’s Easel gallery and profile, as well as linked social media accounts to get a feel for the artist’s style and artistic techniques and characteristics. There are many ways to learn more about the commission option and the artist without seeing the work in person, including:

Can I request a commission to give to someone as a gift?

Yes. However, you will need to provide the correct shipping address for the gift recipient.